ITIL Foundation: ITIL 4 Edition (Itil 4 Foundation)


ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. Ideal for passing the ITIL 4 Foundation exam and as a career long reference tool, ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Amazon.co.uk Price: £38.54 (as of 21/09/2021 18:07 PST- Details)

ITIL is a broadly adopted physique of data and finest practices for profitable IT Service Administration that hyperlinks with coaching and certification. ITIL four has advanced from the present model by re-shaping a lot of the established ITSM practices within the wider context of buyer expertise; worth streams and digital transformation; in addition to embracing new methods of working, similar to Lean, Agile, and DevOps. Ultimate for passing the ITIL four Basis examination and as a profession lengthy reference device, ITIL four gives the steering organizations want to handle new service administration challenges and make the most of the potential of recent know-how. It’s designed to make sure a versatile, coordinated and built-in system for the efficient governance and administration of IT-enabled companies. ITIL Basis is the primary ITIL four publication and the newest evolution of probably the most widely-adopted steering for ITSM. Its viewers ranges from IT and enterprise college students taking their first steps in service administration to seasoned professionals conversant in earlier variations of ITIL and different sources of trade finest follow. The steering supplied on this publication could be adopted and tailored for all sorts of organizations and companies. To indicate how the ideas of ITIL could be virtually utilized to a corporation’s actions, ITIL Basis follows the exploits of a fictional firm on its ITIL journey.

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